Documentation

A JSON-formatted object that contains the metadata for a support case. It is contained in the response from a DescribeCases request. CaseDetails contains the following fields:

• caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47.
• categoryCode - The category of problem for the support case. Corresponds to the CategoryCode values returned by a call to DescribeServices.
• displayId - The identifier for the case on pages in the AWS Support Center.
• language - The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.
• nextToken - A resumption point for pagination.
• recentCommunications - One or more Communication objects. Fields of these objects are attachments, body, caseId, submittedBy, and timeCreated.
• serviceCode - The identifier for the AWS service that corresponds to the service code defined in the call to DescribeServices.
• severityCode - The severity code assigned to the case. Contains one of the values returned by the call to DescribeSeverityLevels. The possible values are: low, normal, high, urgent, and critical.

• status - The status of the case in the AWS Support Center. Valid values:

  • opened

  • pending-customer-action

  • reopened

  • resolved

  • unassigned

  • work-in-progress

• subject - The subject line of the case.
• submittedBy - The email address of the account that submitted the case.
• timeCreated - The time the case was created, in ISO-8601 format.

See: newCaseDetails smart constructor.

Create a value of CaseDetails with all optional fields omitted.

Use generic-lens or optics to modify other optional fields.

The following record fields are available, with the corresponding lenses provided for backwards compatibility:

$sel:subject:CaseDetails', caseDetails_subject - The subject line for the case in the AWS Support Center.

$sel:status:CaseDetails', caseDetails_status - The status of the case.

Valid values:

• opened

• pending-customer-action

• reopened

• resolved

• unassigned

• work-in-progress

$sel:recentCommunications:CaseDetails', caseDetails_recentCommunications - The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.

$sel:severityCode:CaseDetails', caseDetails_severityCode - The code for the severity level returned by the call to DescribeSeverityLevels.

$sel:caseId:CaseDetails', caseDetails_caseId - The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

$sel:ccEmailAddresses:CaseDetails', caseDetails_ccEmailAddresses - The email addresses that receive copies of communication about the case.

$sel:displayId:CaseDetails', caseDetails_displayId - The ID displayed for the case in the AWS Support Center. This is a numeric string.

$sel:submittedBy:CaseDetails', caseDetails_submittedBy - The email address of the account that submitted the case.

$sel:language:CaseDetails', caseDetails_language - The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.

$sel:timeCreated:CaseDetails', caseDetails_timeCreated - The time that the case was created in the AWS Support Center.

$sel:categoryCode:CaseDetails', caseDetails_categoryCode - The category of problem for the support case.

$sel:serviceCode:CaseDetails', caseDetails_serviceCode - The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices.

The subject line for the case in the AWS Support Center.

The status of the case.

Valid values:

• opened

• pending-customer-action

• reopened

• resolved

• unassigned

• work-in-progress

The five most recent communications between you and AWS Support Center, including the IDs of any attachments to the communications. Also includes a nextToken that you can use to retrieve earlier communications.

The code for the severity level returned by the call to DescribeSeverityLevels.

The support case ID requested or returned in the call. The case ID is an alphanumeric string formatted as shown in this example: case-12345678910-2013-c4c1d2bf33c5cf47

The email addresses that receive copies of communication about the case.

The ID displayed for the case in the AWS Support Center. This is a numeric string.

The email address of the account that submitted the case.

The ISO 639-1 code for the language in which AWS provides support. AWS Support currently supports English ("en") and Japanese ("ja"). Language parameters must be passed explicitly for operations that take them.

The time that the case was created in the AWS Support Center.

The category of problem for the support case.

The code for the AWS service. You can get a list of codes and the corresponding service names by calling DescribeServices.