Copyright | (c) 2013-2021 Brendan Hay |
---|---|
License | Mozilla Public License, v. 2.0. |
Maintainer | Brendan Hay <brendan.g.hay+amazonka@gmail.com> |
Stability | auto-generated |
Portability | non-portable (GHC extensions) |
Safe Haskell | None |
Synopsis
- listRealtimeContactAnalysisSegments_nextToken :: Lens' ListRealtimeContactAnalysisSegments (Maybe Text)
- listRealtimeContactAnalysisSegments_maxResults :: Lens' ListRealtimeContactAnalysisSegments (Maybe Natural)
- listRealtimeContactAnalysisSegments_instanceId :: Lens' ListRealtimeContactAnalysisSegments Text
- listRealtimeContactAnalysisSegments_contactId :: Lens' ListRealtimeContactAnalysisSegments Text
- listRealtimeContactAnalysisSegmentsResponse_nextToken :: Lens' ListRealtimeContactAnalysisSegmentsResponse (Maybe Text)
- listRealtimeContactAnalysisSegmentsResponse_httpStatus :: Lens' ListRealtimeContactAnalysisSegmentsResponse Int
- listRealtimeContactAnalysisSegmentsResponse_segments :: Lens' ListRealtimeContactAnalysisSegmentsResponse [RealtimeContactAnalysisSegment]
- categories_matchedCategories :: Lens' Categories [Text]
- categories_matchedDetails :: Lens' Categories (HashMap Text CategoryDetails)
- categoryDetails_pointsOfInterest :: Lens' CategoryDetails [PointOfInterest]
- characterOffsets_beginOffsetChar :: Lens' CharacterOffsets Natural
- characterOffsets_endOffsetChar :: Lens' CharacterOffsets Natural
- issueDetected_characterOffsets :: Lens' IssueDetected CharacterOffsets
- pointOfInterest_beginOffsetMillis :: Lens' PointOfInterest Natural
- pointOfInterest_endOffsetMillis :: Lens' PointOfInterest Natural
- realtimeContactAnalysisSegment_categories :: Lens' RealtimeContactAnalysisSegment (Maybe Categories)
- realtimeContactAnalysisSegment_transcript :: Lens' RealtimeContactAnalysisSegment (Maybe Transcript)
- transcript_issuesDetected :: Lens' Transcript (Maybe [IssueDetected])
- transcript_id :: Lens' Transcript Text
- transcript_participantId :: Lens' Transcript Text
- transcript_participantRole :: Lens' Transcript Text
- transcript_content :: Lens' Transcript Text
- transcript_beginOffsetMillis :: Lens' Transcript Natural
- transcript_endOffsetMillis :: Lens' Transcript Natural
- transcript_sentiment :: Lens' Transcript SentimentValue
Operations
ListRealtimeContactAnalysisSegments
listRealtimeContactAnalysisSegments_nextToken :: Lens' ListRealtimeContactAnalysisSegments (Maybe Text) Source #
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
listRealtimeContactAnalysisSegments_maxResults :: Lens' ListRealtimeContactAnalysisSegments (Maybe Natural) Source #
The maximimum number of results to return per page.
listRealtimeContactAnalysisSegments_instanceId :: Lens' ListRealtimeContactAnalysisSegments Text Source #
The identifier of the Amazon Connect instance.
listRealtimeContactAnalysisSegments_contactId :: Lens' ListRealtimeContactAnalysisSegments Text Source #
The identifier of the contact.
listRealtimeContactAnalysisSegmentsResponse_nextToken :: Lens' ListRealtimeContactAnalysisSegmentsResponse (Maybe Text) Source #
If there are additional results, this is the token for the next set of
results. If response includes nextToken
there are two possible
scenarios:
- There are more segments so another call is required to get them.
- There are no more segments at this time, but more may be available later (real-time analysis is in progress) so the client should call the operation again to get new segments.
If response does not include nextToken
, the analysis is completed
(successfully or failed) and there are no more segments to retrieve.
listRealtimeContactAnalysisSegmentsResponse_httpStatus :: Lens' ListRealtimeContactAnalysisSegmentsResponse Int Source #
The response's http status code.
listRealtimeContactAnalysisSegmentsResponse_segments :: Lens' ListRealtimeContactAnalysisSegmentsResponse [RealtimeContactAnalysisSegment] Source #
An analyzed transcript or category.
Types
Categories
categories_matchedCategories :: Lens' Categories [Text] Source #
The category rules that have been matched in the analyzed segment.
categories_matchedDetails :: Lens' Categories (HashMap Text CategoryDetails) Source #
The category rule that was matched and when it occurred in the transcript.
CategoryDetails
categoryDetails_pointsOfInterest :: Lens' CategoryDetails [PointOfInterest] Source #
The section of audio where the category rule was detected.
CharacterOffsets
characterOffsets_beginOffsetChar :: Lens' CharacterOffsets Natural Source #
The beginning of the issue.
characterOffsets_endOffsetChar :: Lens' CharacterOffsets Natural Source #
The end of the issue.
IssueDetected
issueDetected_characterOffsets :: Lens' IssueDetected CharacterOffsets Source #
The offset for when the issue was detected in the segment.
PointOfInterest
pointOfInterest_beginOffsetMillis :: Lens' PointOfInterest Natural Source #
The beginning offset in milliseconds where the category rule was detected.
pointOfInterest_endOffsetMillis :: Lens' PointOfInterest Natural Source #
The ending offset in milliseconds where the category rule was detected.
RealtimeContactAnalysisSegment
realtimeContactAnalysisSegment_categories :: Lens' RealtimeContactAnalysisSegment (Maybe Categories) Source #
The matched category rules.
realtimeContactAnalysisSegment_transcript :: Lens' RealtimeContactAnalysisSegment (Maybe Transcript) Source #
The analyzed transcript.
Transcript
transcript_issuesDetected :: Lens' Transcript (Maybe [IssueDetected]) Source #
List of positions where issues were detected on the transcript.
transcript_id :: Lens' Transcript Text Source #
The identifier of the transcript.
transcript_participantId :: Lens' Transcript Text Source #
The identifier of the participant.
transcript_participantRole :: Lens' Transcript Text Source #
The role of participant. For example, is it a customer, agent, or system.
transcript_content :: Lens' Transcript Text Source #
The content of the transcript.
transcript_beginOffsetMillis :: Lens' Transcript Natural Source #
The beginning offset in the contact for this transcript.
transcript_endOffsetMillis :: Lens' Transcript Natural Source #
The end offset in the contact for this transcript.
transcript_sentiment :: Lens' Transcript SentimentValue Source #
The sentiment of the detected for this piece of transcript.